Terms and Conditions
The following terms govern our agreement to provide services to you as the customer, it is important that you read these carefully and in full before ordering any services from us (CrowtherPrint).
If you do not agree to these terms and conditions, you will not be able to order any services from us (CrowtherPrint).
By nature of purchasing services from CrowtherPrint you agree to be bound by the following terms and conditions.
Us/We/CrowtherPrint will be referred to as CrowtherPrint, You/User/Uploader/Customer will be referred to as the Customer.
General Terms and Conditions
These General Terms & Conditions together with any Specific Terms and Conditions for your Services, the Privacy Notice and the Acceptable Use Policy form the Agreement between You and Us. If any of these General Terms & Conditions are inconsistent with any Specific Terms and Conditions for your Services, then the Specific Terms & Conditions shall prevail.
By signing up for our Services you warrant that you are capable of entering into a binding contract; or are acting with the express permission of a person or organisation and using the payment details of that person and that they also agree to be bound by the terms of this Agreement. You also agree to comply and adhere to any and all applicable law s and regulations in relation to this Agreement.
CrowtherPrint reserves the right to amend, modify or alter any of these Terms and Conditions without the prior consent.
Age Condition
You certify that by purchasing any of our products from this website or CrowtherPrint that You are 18 years or older.
Definitions
“Acceptable Use Policy” means the CrowtherPrint policy which forms part of this Agreement and sets out the remit for your use of the Services.
“Agreement” means any agreement to which these General Terms & Conditions together with any Specific Terms & Conditions for your Services and the Acceptable Use Policy are incorporated.
“Designated Agent” shall mean an individual or entity that the Prior Registrant or New Registrant explicitly authorises to approve a Change of Registrant on its behalf.
“Order” means a request made by You for Services to be supplied pursuant to the terms of this Agreement.
“Services” means the services and or products to be provided to You by CrowtherPrint.
“Us” means CrowtherPrint. Registered office is at 88 ST. Marys Crescent, Ruddington, NG11 6FR, United Kingdom.
“You” means the person or company who purchases services from CrowtherPrint.
Commencement of this Agreement
1.1 This Agreement will only commence when We provide You with electronic confirmation that your Order has been accepted.
1.2 The information that You provide to Us must be complete, accurate and up to date at all times. We reserves the right to suspend access to Your account and Services if We believe any information You have supplied to Us is inaccurate.
Supply of Services
2.1 We agree to supply the Services to You in accordance with the terms set out in this Agreement.
2.2 We will use reasonable endeavours to supply the Services to You as soon as it is reasonably practicable and in the event that We become aware of any reason for delay, We shall notify You.
2.3 We will not be liable to You if We, using Our endeavours, fail to supply the Services within a specific timescale.
3.1 Cooling Off Period
You automatically receive a 14-day ‘cooling-off period’ for most online purchases. Goods that are personalised a ‘cooling off’ period is not applicable.
Personalised items may not be exchanged or refunded should the customer request an incorrect size at the time of order.
Your statutory rights are not affected.
Refunds
4.1 All refunds are payable by the same way the item was purchased.
4.2 Any return postage will be payable by the customer.
Pricing, Payments and Change of Services
5.1 Payment in respect of all Services is on demand.
5.2 All payments must be made in UK Pounds Sterling £
5.3 You warrant that You are authorised to use Your chosen method of payment if You are not the named account holder, You acknowledge that You and the named account holder both agree to be bound by the terms of this Agreement and are jointly and severally liable for all payments under this Agreement. You agree to indemnify and hold Us harmless in the event that the cardholder or issuer declines any payments to Us including all of our costs in administering your non-payment and obtaining the payment due to Us by You.
5.5 You are required to provide Us with valid contact details. If any of this information is found to be invalid, we reserve the right to suspend access to your account.
5.6 Payments processed by third parties are also subject to those third parties’ terms and conditions of service and We make no representations and provide no warranties with respect to those third party services.
Chargebacks
If You withdraw any payments made via a bank (a “chargeback”), We reserve the right to interrupt, suspend or cancel Your Services and/or charge a fee. Such action is without prejudice to Our right to recover any and all outstanding sums from You and your obligation to pay the same to Us.
Data
6.1 All data created or stored by You within our applications and servers are Your property. We make no claim of ownership of any web server content, or any other type of data contained within Your server space or within applications on servers owned by Us.
6.2 You shall indemnify Us and hold Us harmless against all damages, losses and expenses arising out of a third party claim of intellectual property infringement in respect of Your content or data.
Passwords
7.1 It is your responsibility to keep all passwords safe, to ensure they are secure (with reference to accepted best practices) We are not responsible for any data losses or security compromises arising as a result of compromised passwords or as a result of You giving a third party access to your password.
7.2 You are responsible for any and all actions arising out of the use of your account password.
Your personal details
8.1 You warrant that the contact information You provide to Us is correct, and that You will update this information immediately, as required from time to time. You agree that We may suspend access to your account and the Services if we reasonably believe that the information You have supplied is inaccurate.
Disclaimers and Warranties
9.1 CrowtherPrint, its Directors, Officers, employees, agents and any associated third party service providers disclaim all warranties of any kind. Whether express or implied, including fitness for purpose and satisfactory quality and those relating to the exercise of reasonable care and skill are hereby excluded in relation to the Services to the fullest extent permitted by law.
9.2 Users must not upload any copyright material, any user uploaded content that is found to be or assumed to be copyright will be removed and work not completed, if you have paid a full refund will be given back to the payment method used.
Liability
10.1 We shall not be liable for any loss or damage of any nature suffered by You arising out of or in connection with any breach of this Agreement by You or any act, misrepresentation, error or omission made by You or on Your behalf.
10.2 No matter how many claims are made and whatever the basis of such claims, our maximum aggregate liability to You under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or in tort shall not exceed a sum equal to the fees paid by You for the specific product in relation to which Your claim arises.
10.3 Neither party shall be liable to the other under or in connection with this Agreement or any collateral contract for any:
loss of revenue;
loss of actual or anticipated profits;
loss of contracts;
loss of business;
loss of opportunity;
loss of goodwill;
loss of reputation;
loss of, damage to or corruption of data; or
any indirect or consequential loss, however arising regardless of whether such loss or damage was foreseeable or in our mutual contemplation and whether arising in or caused by breach of contract, tort, breach of statutory duty or otherwise.
10.4 The user is liable for any content they upload and its copyright, We/CrowtherPrint hold no responsibility for user uploaded content, any legal ramifications of user uploads is solely the responsibility of the uploader.
10.5 The user accepts full responsibility for copyright of any uploaded content used on personality products,.
10.6 The user agrees content used on personalised products is the legal property of the user. CrowtherPrint holds no responsibility for content uploaded by a user.
10.7 CrowtherPrint reserves the right to refuse any copyrighted material not owned by the user, this copyright material will not be added to any custom products.
10.8 Any and all legal costs incurred by CrowtherPrint from any legal issues resulting from use of copyright material used not owned by the user will be the responsibility of the user.
Customised/Personalised Products
11.1 Pay On Collection is not available on products that are Customised by a customer.
11.2 The customer must pay at the time of order when any personalised product is in the order.
11.3 Customised/Personalised items will only be eligible for a refund or exchange if the garment itself is faulty.
11.4 Personalised and tailor-made items are exempt from the Consumer Contracts Regulations.
11.5 In the event of finding a fault relating to the product you have received or the print that we have applied for you inform us by email by filling in the contact form on our contact page within 12 hours of delivery.
11.6 The Customer must provide us with photographs of any issue(s) with the item(s) they have received within 12 hours of delivery to be eligible for a refund or exchange.
Returns
12.1 As goods are personalised a ‘cooling off’ period is not applicable.
12.2 Personalised items may not be exchanged or refunded should the customer request an incorrect size at the time of order.
12.3 Your statutory rights are not affected.
12.4 The following refund options are supported: Refund to the original payment method + Refund to store credit
12.5 The customer must fill in the returns form
Wait for an email confirmation for return authorisation, this should be less that 24 hours.
Re-pack the item.
Attach your label and address it to us.
Return the package and obtain proof of postage. Please do not post the package without obtaining a proof of postage. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are therefore non-refundable unless faulty. Any items that do not reach us are the responsibility of the customer.
Keep your proof of postage safe as you will need this as your proof of return.
Once your return is received and inspected, a refund of the item/s (excluding any delivery charges unless faulty) will be processed and a credit will be automatically applied to the original payment method or Store Credit (depending which method you chose). It will take up to 7 working days to refund your account, this depends on the return method, you will receive an email stating your refund has been credited or denied and the reasons.
Force Majeure
We shall not be responsible for any failure to provide any product or perform any obligation under this Agreement because of any act of God, strike, lock-outs or other industrial disputes (whether our employees or any other party) or compliance with any law of governmental or any other order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication services generally, or other similar force beyond our reasonable control.
Non-Waiver
Our failure to require You to perform any of your obligations under this Agreement shall not affect Our right to require such performance at any time in the future and nor shall the waiver by Us of a breach of any provision be taken or held to be a waiver of the provision.
Survival
The provisions, terms, conditions representations, warranties, covenants, and obligations contained in or imposed by this Agreement which by their performance after the termination of this Agreement, shall be and remain enforceable notwithstanding termination of the Agreement for any reason. However, neither We nor You shall be liable to one another for damages of any sort resulting solely from terminating this Agreement in accordance with its terms.
Notice
You agree that any notice or communications required or permitted to be delivered under this Agreement by Us to You shall be deemed to have been given if delivered by email, in accordance with the contact information You have provided.
